Frequently Asked Questions - Dragon Ball Super Cards Online
ūüĆé WE SHIP INTERNATIONALLY!

Frequently Asked Questions

Shopping Information

What Shipping Methods Are Available?

The primary shipping  carrier we use is United State Postal Service (USPS). The primary shipping methods we use to ship our products are First-Class Mail Delivery and Priority Mail Delivery. Depending on the specific product and weight on the order, we may ship out your order via Fedex Standard Ground Shipping. 

How Long Will It Take To Get My Package?

Once a domestic order is placed, allow up to 1-2 business days for processing and packaging. Once your order is packaged and shipped out, allow up to 3-5 business days to receive your order.  

How Long Will It Take To Get My Custom Order?

Turnaround time for all custom orders is 7-10 business days from the date the order is ‚ÄúApproved & Placed‚ÄĚ. Orders will be delivered by the due date provided to us by the customer as long as it is 10 business days from the date the order is Approved & Placed.

Do You Ship Internationally?

Yes, International Shipping is all calculated during checkout. International customers are responsible for customs duties and/or brokerage fees in addition to shipping costs assessed during checkout. 

Once an international order is placed, allow up to 2-3 business days for processing and packaging. Once your order is packaged and shipped out, allow up to 7-10 business days to receive your order.  

Payment Information

What Payment Methods Are Accepted?

We currently accept all the following payment methods displayed above. Visa, American Express, Master Card, & Discover. We also accept payments via your Amazon account with Amazon Pay.

Is Buying on DBS Cards Online Safe?

Yes, we use security measures in order to protect from the loss, misuse and alteration of any information under our control. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology. Once an order is placed, it’s securely processed in order to be promptly packaged and shipped out to you.

Do I need an account to place an order?

No, during checkout you are provided the option to checkout as a guest without having to create an account. If you do checkout with an account, you will be able to receive exclusive promotions for certian products.

If you would like to register or login in to your account, register online at: https://dbscardsonline.com/my-account/

Orders & Returns

Who should I to contact if I have any queries?

If your order arrives damaged, please send us a photo of the damage by email to support@dbscardsonline.com within 48 hours of receiving the shipment. If you do not report the damage to us within this 48 hour period, we may not be able to honor your claim. If you have any other questions or concerns regarding our products please feel free to contact us.

How Can I Cancel Or Change My Order?

To provide you with the fastest service possible, once an order is placed and processed, it cannot be canceled. We cannot make any changes or cancellations to any order once it is placed. Individual orders cannot be canceled once they enter our shipping process. For individual orders, once you receive your package you can choose to return or exchange it in accordance with the our following return policy: https://dbscardsonline.com/returns/.

How Do I Track My Order?

Looking to Track your recent Order? It’s simple, just go to:

https://dbscardsonline.com/track-your-order/

How Can I Return a Product?

We guarantee and stand behind the quality of our products. If we make a mistake, we will fix it. All claims will be reviewed by our customer service department before processing. Claims may be filed within 1 week of your receipt of products. Please email your claims to customer service at support@dbscardsonline.com.

If we are at fault for the unacceptable product, a replacement of the product will be sent to you within 2 weeks of our receipt of defective product. Items cannot be sent in without authorization, if any items are received before authorization for return, they will be held and shipped back at your own expense.

ALL RETURNS AND EXCHANGES MUST BE MADE WITH A PRE-PAID SHIPPING LABEL PROVIDED BY US. 

DBSCO